Frequently Asked Questions
Everything you need to know about shopping with Timoteo.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like swimwear and underwear must have the protective strip intact.
How do I find the right size?
Each product page features a detailed size guide. Since our fits range from slim to relaxed, we recommend measuring a similar garment you own and comparing it to our specifications.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Timoteo, we are committed to ethical fashion. We source high-quality fabrics from certified suppliers who prioritize environmental responsibility and fair labor practices.